I strive to get my readings sent out as soon as possible without compromising their validity and quality.
Therefore please allow up to seven days to receive all readings.
A lot of the time, you may find that you receive your reading earlier than the time period stated above. However, in the event that any readings may be delayed, I will broadcast this on my social media platforms and I will contact you personally about it as soon as possible.
Please note that these time frames may change throughout the year due to periods of higher demand and the changing of my work schedule. However, nothing will change without you being notified first.
If you have not received your reading after seven days from your confirmation date and have not been contacted via email about the delay, please email: email@example.com as this is an indication that I do not have your correct email address.
After purchasing a reading you will be sent an email confirmation of your order within the first 24 hours of your purchase (this is sent to confirm I have all of the correct details needed and that I have begun your reading).
If you cancel your purchase before your order is confirmed, you are entitled to a full refund. However, any cancellations after your order confirmation will not be granted a refund.
Refunds will not be offered in the event that you do not resonate with my readings. I do everything in my power to ensure that what you are receiving is highly accurate, relatable and worth your money. However, if you are unsatisfied with your reading for any reason I encourage you to share your thoughts via email only at: firstname.lastname@example.org
It is essential that you review your order before sending to ensure the validity of your details. In the event that you have provided the wrong information needed for the reading (e.g. birth time, date, location) you MUST email me with the correct details as soon as possible.
If you email me within 24 hours of your order confirmation, I will continue to proceed with your reading. However, I am within my rights to cancel your order with no refund if you contact me about inaccuracies any later than this.
All readings will be sent via email in the form of a PDF. You may not request alternatives.
Due to the amount of time, effort and energies that I put into my work, I need to ensure that I am paid fairly for my services. In order to guarantee that I am paid, I will not start any readings until I have received full payment first.